Wrong Username/password Or The Session Is Expired. The User Accounts dialog box appears. Display User Information when the session is locked policy in the right pane.
They will be offered the opportunity to reset it or may ask an admin to reset it via Reset a users password using Azure Active Directory. Next double-click the Interactive Logon. It wont say Microsoft account on it but look for the account that has the same user name.
Press the Windows R keys to open the Run dialog type netplwiz and click OK.
The User Accounts dialog box appears. 12 Un-check the box User must change password at next login. Set SEC_CASE_SENSITIVE_LOGON to FALSE if. After they update their password users will return to a functional state.
